Well, after we aired our story, he ended up catching the attention of the nation, with the story appearing all across the county, and Monday was the grand reopening.
The plan was to make the place friendlier. "I had been here a couple of times and the employees were kind of rude," said one customer we spoke to. However, now that has changed.
The owners daughter, Jennifer Herod, who runs the Schlotzsky's with the new attitude, says her dad just wanted to send a message to customers. "He did not do this for a publicity stunt,” Herod emphasized, “or anything like that. He was trying to catch customers’ attention."
And what about the attention they have gotten since the our story aired? "We have gotten letters and calls from all over the United States, basically,” says Herod. “It's very crazy to me that it went that far."
New-found fame and a new attitude, and they hope the same return customers.
We were not able to interview the owner Monday because he was on his way back from Dallas after a morning appearance on Fox and Friends.