Manager to customer: ‘You are not the mask police’


MURRAY, Utah (ABC4 News) – A Utah County woman says she was told not to return to a Salt Lake County business for asking an employee to wear a mask.

Nicole Taylor says she wanted all-season tires put on her car.

The exchange didn’t go over well. Afterwards, Taylor says she received a voicemail from the shop’s manager.

“You are not the mask police, and it is not your right to do that to somebody,” the manager says on the recording. “To make them feel that way. It’s exactly what’s wrong with society today. You are no longer invited to our facility.”

Both the manager and receptionist declined to go on camera or give their names for ABC4’s report.

They did offer statements. The receptionist says “I felt as if Taylor was blaming me that people were getting sick and dying.”

The manager says “Another human being should not make another human feel that way regardless of what’s happening.”

“To me, it was concerning that they were that angry,” said Taylor.

Under a public health order since June 26, Salt Lake County requires people to wear masks when they can’t social distance.

On Nov. 9, Governor Gary Herbert issued a statewide mask mandate amid a surge in COVID-19 cases.

The Salt Lake County Health Department confirms there is an open investigation into this incident, and that a complaint was made on Oct. 30.

It was for “employees not wearing masks, and told they weren’t required to.”


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